Mujtaba Majid Baig

Customer support · Dashboard

TechNova Customer Support Command Center

An n8n workflow sorts support emails and prepares reply drafts. A dashboard shows tickets, AI drafts and escalations, and a person approves every reply.

  • n8n
  • Gmail
  • AI Agent
  • Groq
  • Supabase
  • Lovable

The problem

A support team gets many emails every day. Someone has to read each one, decide how urgent it is, find the right policy and write a reply. Hard cases, such as damaged items or legal threats, can get lost in the same inbox.

The solution

The n8n workflow checks the support inbox and an AI agent reads each email and prepares a reply. The result is logged as a ticket. Simple cases get a draft. Sensitive cases go to a person, with the reason written down. A dashboard shows all of it in one place, and every reply stays a draft until a person approves it.

How it works

  1. The inbox is checkedThe workflow reads unread support emails and skips emails that are not support requests.
  2. An AI agent reads the emailThe agent decides what the customer needs and prepares a reply using the company's policy documents.
  3. A ticket is loggedThe result is saved as a ticket, and the workflow prevents duplicate tickets for the same email.
  4. The case is routedSimple cases get a Gmail draft. Sensitive cases create a draft for human review and notify the support team.
  5. A person reviews itIn the dashboard the person sees the customer message, the AI draft, the confidence and the sources, and records the outcome.

See it working

Walkthrough video, about 40 seconds: the n8n workflow, the dashboard overview, the ticket inbox, AI reply drafts and human escalations.
The n8n workflow for the support email agent: check inbox, fetch unread emails, AI support agent, parse response, log ticket, route decision, create drafts and notify the team.
The n8n workflow (prototype).
The TechNova dashboard overview with total tickets, open tickets, AI drafts pending review, human escalations, a ticket volume chart and a status breakdown.
Support operations at a glance. All figures are demo data.
The support inbox: a table of tickets with customer, subject, SLA status, priority, AI decision and status.
Priority, SLA status, AI decision and owner for every ticket.
The AI reply drafts screen: a queue of tickets, the customer message and an AI-generated draft reply with confidence and sources.
Every reply is a draft until a person approves it.
The human escalation screen: a list of sensitive tickets with the reason for escalation and an assigned reviewer.
Sensitive cases are routed to a person, with the reason recorded.

Demo data. The tickets, customers and figures in this project are sample data, and the workflow is a prototype. No real customer information is shown.

What the demo shows

  • A dashboard with ticket totals, open tickets, AI drafts waiting for review and human escalations.
  • A ticket inbox with priority, SLA status, the AI decision and the owner.
  • An AI-written reply with its confidence and the policy sources it used, marked as a draft.
  • An escalation screen that shows why a case needs a person.

A good fit for

  • Online shops and retail teams
  • IT help desks and service companies
  • Any team with a shared support inbox
  • Managers who want to see support work in one place

Want something like this for your business?

Tell me what slows your team down. I will tell you whether it can be automated and how it would work.

mujtaba078123@gmail.com · Karachi, Pakistan (UTC+5)

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