Mujtaba Majid Baig

E-commerce · Customer support

E-commerce Store Agent

A chat agent that looks up a customer and their orders in Google Sheets and updates an order after the customer confirms.

  • n8n
  • AI Agent
  • Groq
  • Google Sheets
  • Memory

The problem

Online shops get the same questions all day: where is my order, what did I buy, and please cancel it. Each one needs a person to open a sheet or a system.

The solution

A chat agent asks for the customer ID, finds the customer and their orders in Google Sheets, and shows the details. If the customer asks to cancel, it shows the order, asks for confirmation and only then updates the status.

How it works

  1. The customer starts a chatThey give their customer ID, and the agent remembers the conversation.
  2. The customer is foundThe Get Customer tool reads the customer sheet by ID.
  3. The orders are listedThe Get Order tool reads the orders sheet and shows product, price, dates and status.
  4. A change is confirmed firstFor a cancellation, the agent shows the order and asks “Would you like me to cancel it?”
  5. The order is updatedAfter the customer says yes, the Update Order tool changes the status in the sheet.

See it working

The chat: the agent shows the customer's name and two orders with product, price, order date, delivery date and status. The email is blurred.
Customer and order lookup. The email is blurred.
The chat: the agent finds a cricket bat order, asks if the customer wants to cancel it, and after yes confirms the cancellation.
A cancellation that is confirmed first.
The n8n workflow: a chat trigger and an AI agent with a Groq model, memory and three Google Sheets tools: Get Customer, Get Order and Update Order.
The n8n workflow: one agent and three tools.

Sample store data. The customers, products and orders in this demo are sample data.

What the demo shows

  • A customer lookup that returns name and orders.
  • An order list with product, price, dates and status.
  • A cancellation that needs a clear yes before the sheet changes.

A good fit for

  • Online shops and marketplaces sellers
  • Small stores that keep orders in a sheet
  • Support teams that answer order questions all day

Want something like this for your business?

Tell me what slows your team down. I will tell you whether it can be automated and how it would work.

mujtaba078123@gmail.com · Karachi, Pakistan (UTC+5)

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